Privacy Policy

Last updated: October 12, 2026

1. Introduction

This Privacy Policy describes how Ingiq Pte. Ltd. ("we," "our," or "us") collects, uses, and protects your information when you use Aqua (the "Service"), a platform for managing sports and recreational activities, classes, and schedules.

2. Information We Collect

2.1 Information you provide to us:

  • Account and profile information
  • Payment information
  • Emergency contact details
  • Class and activity-related information
  • Student/participant management data

2.2 Information automatically collected:

  • Log data and device information, such as your IP address, browser or app version, device type and settings, and crash reports
  • Usage information, such as the pages and features you use and how you interact with them. We link it to your account so we can understand how Aqua is used and improve it
  • Cookies and similar technologies

3. How We Use Your Information

We use the collected information to:

  • Provide and improve our services
  • Process payments and manage subscriptions
  • Manage accounts and schedules
  • Track attendance and progress
  • Send important notifications
  • Ensure platform security
  • Enhance user experience

4. Data Storage and Security

We implement appropriate security measures to protect your information. Your data is stored on secure cloud infrastructure through our trusted service providers globally.

5. How Long We Keep Your Information

We keep different information for different lengths of time, depending on why we collect it.

  • Your account and your organization's data are kept while the account exists.
  • When you delete information or an account, it is removed from view right away. It is then deleted from our active systems within 30 days. Copies in our backups are deleted over time as backups are replaced.
  • Usage information is kept for up to 18 months, then deleted.
  • Server logs, including IP addresses and device information, are kept for up to 18 months, then deleted.
  • Assistant conversations are kept as described in section 7.

Some information is kept longer when there is a specific reason:

  • Financial records, such as invoices and payments, for as long as the law requires
  • Information needed to investigate or prevent security incidents, fraud, or abuse
  • Information we must keep to comply with legal obligations
  • Records of your messages to our support team

6. Data Sharing

We do not sell your personal information. We share information only:

  • With your consent
  • With service providers who help operate our Service, such as cloud hosting, messaging, email, payment, and AI service providers
  • To comply with legal obligations
  • To protect our rights and prevent abuse

7. AI Features

Aqua includes an in-app assistant for staff and reads payment receipts automatically. To answer a question or read a receipt, we send the information needed for that task (for example names, class schedules, credit balances, invoices, or the receipt image) to a third-party AI service provider, which processes it on our behalf.

Assistant conversations are saved with your organization's account so you can come back to them, and so our team can help when you contact us. Only the person who had a conversation can see it in the app; other people in your organization, admins included, cannot. We keep conversations while your organization's account exists, or until 30 days after you delete one. Our team may review conversations to help you when you contact us, to fix problems, and to improve the quality of the assistant's answers.

The assistant never changes or sends anything on its own. Any change it suggests to schedules, bookings, or settings, and any message it offers to send to families, happens only after you confirm it.

8. Age Restrictions

Our Service is for adults (18+). Information about minors must be provided by their parents/guardians, who are responsible for managing and consenting to their information's use.

9. Your Rights

You can:

  • Access or correct your information
  • Request data deletion (section 5 explains how long deletion takes)
  • Export your data
  • Opt-out of communications
  • Control how your information is used through your account settings

10. Contact Us

For questions about this Privacy Policy:

Ingiq Pte. Ltd. 2 Kallang Avenue #07-25, CT Hub Singapore 339407 Email: support@ingiq.com

11. Changes to This Policy

We may update this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.